Returns & Exchanges
At RNIB Store, we want you to be completely satisfied with your purchase. If your fashion items aren't a perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log into your account and visit the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Place the unworn items with original tags still attached into the original packaging to ensure they are protected during transit.
Ship the Package
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing